Refund policy

Last updated: September 7, 2026

Made-to-order products

Limited Supervision air fresheners are produced to order. We do not accept returns or exchanges for change of mind, scent preference, or an option selected incorrectly at checkout. This does not affect your rights if an item is damaged, defective, incorrect, or otherwise covered by applicable consumer law.

Damaged, defective, incorrect, or missing orders

Please contact us through our contact form within 30 days of delivery, or expected delivery for a missing shipment. Include your order number and a description of the problem. Keep the product and packaging; we may request clear photographs to review the issue.

For a confirmed issue, we will arrange a replacement at no additional charge. If a replacement cannot be supplied, we will refund the affected item and any applicable shipping charge. Contact Limited Supervision directly for assistance.

Returns and refunds

Do not send an item back without contacting us first. If a return is required for a confirmed defect or our error, we will provide instructions and cover the required return shipping.

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit.

Cancellations and address changes

Contact us as soon as possible. Cancellation or changes can only be confirmed before production begins. Once production starts, we may be unable to change or cancel an order. These limits do not remove any rights you have under applicable law.